SHIPPING POLICY

Shipping & Returns

Shipping Policy

Thank you for shopping with Jacka Saldana. Please read our shipping policy carefully to ensure a smooth shopping experience.

Order Processing Time

Orders typically ship within 1-3 business days after payment is received, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Methods and Rates

All shipping costs are the responsibility of the customer and will be calculated at checkout based on the weight of the items, destination, and chosen shipping method. We offer several shipping options, including standard, expedited, and express shipping. Please note that shipping times are estimates provided by the shipping carrier and may vary based on your location.

International Shipping

We currently offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees associated with their orders. Please be aware that international shipping times may vary and delays may occur due to customs processing.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your shipment using the provided tracking number and the carrier's website.

Return Policy

We want you to be completely satisfied with your purchase from Jacka Saldana. If for any reason you are not satisfied, we accept returns within 30 days of delivery. Please note the following conditions:

All returned items must be in their original condition, unworn, and with tags attached.
Returns must be initiated by contacting our customer service team at info@jackasaldana.com to obtain a return authorization.
Customers are responsible for the cost of return shipping unless otherwise specified in writing by Jacka Saldana.
Returns will be subject to a $75 restocking fee, which will be deducted from the refund amount.
Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned items.
Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately at info@jackasaldana.com. We will work with you to resolve the issue as quickly as possible, including providing a replacement item or issuing a refund.

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us at info@jackasaldana.com. Our customer service team is here to help!